Terms of service
GENERAL TERMS OF SERVICE
Service Cancellation Policy: If you wish to cancel a service, we do require a written notice more than a day before your next scheduled visit to ensure applicable changes are made in a timely manner.
Single Visit Cancellation Policy: If you wish to cancel a single visit, we do require a written notice no later than a day before that scheduled visit. If you reach out to cancel a single service the day of a scheduled visit, there is a chance your property may still get serviced depending on notification time and location of crew on route. We ask that you reach out in advance to ensure the scheduling changes are made and team is notified in a timely manner. Please note that if you cancel a single visit, there is a chance that your property will be overgrown on the following visit. If you do cancel a single visit, and your property is overgrown on the following visit, the overgrown fee will apply for that visit.
Invoicing: For the convenience of both parties (yourself and our company), we require all customers to have a card on file (which will be prompted upon estimate approval).
LAWN MOWING
Service Frequency: Our default lawn mowing line item service frequency will reflect a bi-weekly (every other week) lawn mowing service. Please note that during the months of April-June, there are a handful of lawns that need to be mowed weekly (due to extreme growth between bi-weekly visits). In this instance, you will be notified via email and text of this price change and frequency change.
Service Date Flexibility Disclaimer: While we strive to complete your mowing service on the originally scheduled date, unforeseen circumstances such as weather, holidays, or scheduling adjustments may require us to service your property the day before or the day after the assigned date. We appreciate your understanding and flexibility as we work to provide reliable and timely service.
Overgrown Fee: If your lawn needs to be mowed, edged, and/or trimmed more than once on the initial visit to get your property into a maintained state, your lawn will be considered overgrown. The overgrown fee is calculated at 75% of your per-visit pricing. For example, if your lawn mowing service is $60 + sales tax, the overgrown fee would be an additional $45 + sales tax (60 × 75%). NOTE: In cases where your lawn is drastically overgrown, it might take two services for us to ensure your property is in a maintained state. *If your grass is taller than 2 ft in height, we might not be able to service your lawn due to equipment limitations. If this occurs, we will be sure to communicate this with you and refer a different lawn care company for your consideration.*
Unable to Service a Portion of Your Lawn: If our crew comes to your property and is unable to service a portion of your property (gate being locked, pets outside, etc.), we will only service the areas in which we can access. You will still be charged full price for this visit. The reason for the full price is due to the un-serviced area of your lawn being longer on our next scheduled visit, which leads to our crew spending more time on your property on the following service.
FLOWER BED, LANDSCAPING, AND/OR PROPERTY CLEANUP:
For landscaping / flower bed quotes, the quote total includes the cost of all labor, materials, and sales tax. If the quote total is more than $1,000, a 50% deposit is required to reserve your place on our schedule. If the job is canceled more than 24 hours from service date, this 50% deposit is typically refundable. However, we purchase the materials needed for a project within 24 hours of the service date, with exclusion of bulk or living materials (sod, plants, bulk mulch) which are typically ordered beforehand, and subject to supplier return terms. Therefore, if a cancellation is made after these materials have been purchased, the deposit will not be refundable.